Testimonials

“Buying and selling in Spain can be a lottery when you have to decide which agent to help you. Here you will find client testimonials, kindly sent to us from vendors and buyers alike who were completely satisfied with the service they received from us – from talking to all our clients personally before making the daunting trip to Spain to buy, and from vendors who became our friends during and after the selling process. We hope this gives you faith in us that we will always do our best to help make all the transactions as smooth, and as fun as possible! We have years of experience in selling houses and are fully qualified….and we listen!!!”

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We recently decided to look for a property in spain and pondered for a while on who we should decide to use. We decided upon Derryl & Diego and we could not have made a better decision! Derryl & Diego helped us through everything from visits to view properties to paperwork, wills and supplier changeovers for bills ect. Derryl was extremely helpful to us giving great advice on many things she was also very honest with us from the beginning about the pros and cons of the places we visited. Derryl noted every detail we had stated that we wanted and tailored the properties we viewed to our needs. Also both Derryl and Diego spent alot of their time with us and provided us with some great information on the local areas and we never felt rushed to make any decisions. Diego was also extremely helpful with the things that we would have found difficult such as the notary and supplier changeovers and bank accounts ect. He also gave us plenty of advice on things we maybe would’nt of thought about. Even after everything is done Derryl & Diego are still there to help us out with anything we need including local tradesmen ect. All in all i cannot recommend any better people to deal with if you are looking for a property in spain. Thank you for all your hard work. And we look forward to spending summers in our new house. ….Warren H…..

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FIVE STARS ARE NO WHERE ENOUGH FOR THE HELP THAT DERRYL AND DIEGO GAVE US.

Selling your house in Spain in the current difficult market has to be one of the most challenging tasks imaginable. We were desperate for some reliable, trustworthy assistance and became despairing of finding an Agent we had confidence in – and then we met Derryl!!! Derryl inspired confidence from day one with her thoroughly professional approach and her understanding of the stressful situation we were in. She gave us a good and realistic appraisal of the market and presented us with a proposal on how she would promote our property both by contacting likely people on her extensive international client list and with website marketing. Her website is we believe the best of it’s kind, it is so user friendly and comprehensive that any prospective buyer is inevitably encouraged to look seriously in it for their new home. We were really pleased when she very quickly arranged viewing, all of which were serious enquiries – no time wasters at all, to our relief!! She personally brought all viewers round and spent considerable time presenting the property and explaining its unique features. Her inter-personal skills were much appreciated by us and we could see, by the prospective buyers too. It took some time to achieve a sale but this was only a reflection of the market place. Derryl tenaciously pressed on, at the same time she kept us fully informed in her very welcome positive and understanding way.Diego then became involved in processing the formal sale. We had previously experienced eight years and lots of lawyers fees trying to get our papers in order. It was not that our papers were particularly contentious or unusually complicated in Spanish terms, but was solely due to the lack of diligence and poor advice we were given by our appointed and expensive Spanish Lawyer. Diego immediately identified the action that was needed and used his in-depth knowledge, local contacts and inter-personal skills to sort the paperwork out. Oh that we had met him before an not experienced the anxiety of years of delay. Derryl’s and Diego’s commitment inevitably led to the completion of the sale of our property at a good, realistic price, which was all that one could ask, and much better than others could achieve. They liaised regularly with both parties throughout the completion process minimising any anxiety that the sale would falter, for both vendor and buyer alike. Obviously we would thoroughly recommend them to anyone either seeking to buy or sell in Spain. We came to regard Derryl and Diego as real friends and will always be grateful to them for stepping into the breach and sorting everything out. They turned a nightmare into a manageable and relaxed experience – what more could we ask!!!

Ron and Lyn C…………………….

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My partner Stephen and I are pleased to note our satisfaction with the standard of service provided by Derryl and Diego at Undiscovered Spain. Their honesty and integrity sets them miles apart from other property agents and their standard of customer support has made our journey a pleasurable one, but don’t just take our word for it, We highly recommend a read through their customer reviews.
From the point of first contact we have had confidence in this teams professionalism and we have not been left disappointed.
They have spent many hours showing us around available properties, giving us vital information about the areas, whilst helping us to find our dream home. Once our property was found, Derryl and Diego supported us through the minefield process of NIE, the purchase and the taxes. We have had an incredible journey thus far aided with thanks by Derryl and Diego, without whom it would have been much more of a challenge and much more stressful. With sincere thanks and kind regards ……….Lisa Wilson

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Undiscovered Spain – We are so glad and fortunate that we discovered it. We had been talking and looking on the internet for homes in Southern Spain for a couple of years. A trip to Alcala la Real and guess what ? our dream home was found, secured and all the necessary paperwork completed in under ten days. Absolutely amazing. It would not have been possible however, if we had not made that call to Derryl at Undiscovered Spain. We had several properties lined up to view, Derryl had taken the time and trouble to glean information about ourselves and our wish list for our dream property. Derryl had it spot on, by the third property, we had found our dream house. Diego took care of our legal matters with professionalism and a wicked sense of humour. What a dynamic team, along with their newest recruit at the office. Thank you all so much. Introducing us to some local contacts. Giving us sound solid advice. We would have no hesitation in recommending their excellent service. We are looking forward to some happy times in our new home in such a wonderful area of Spain.

Gary and Lesley…..

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The whole experience of dealing with Undiscovered Spain has been a thoroughly enjoyable and stress free time. Diego and especially Derryl have been fantastic through out the whole process of buying our first Spanish property and I couldn’t recommend their services highly enough. Despite us not having a massive budget to spend, they were on hand to help us every step of the way, Diego with all things legal and Derryl with (absolutely) everything else. From our first phonecall with Derryl, we were given honest, reliable and straighforward information and advice and that carried on once we were out in Spain viewing various properties. Local knowledge and expertise was invaluable in helping us choose the right place and making the buying process simple to understand with no nasty suprises. Derryl put us in touch with a local builder to give us quotes for works we wanted done whilst we were in Spain and was quick to answer any emails once we were home whilst Diego arranged the legal and financial neccesities. We look forward to hopefully seeing them both soon for a glass of vino when we are out enjoying our fabulous new holiday home, we can’t thank them enough for helping our Spanish dream come true. 

Cory and Adrian D………….

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Hi Derryl A massive thank you, and Diego, of course!!! You have both been great. You with your constant reassurance, and Diego a ‘Financial Whizz’!!!! It’s hard to believe that within 3 months I have my little house in Martos, the Deeds and Mohammad (local builder) renovating my garden at this very moment!!!! I would never have believed it possible. It was a dream, that has now come true. Thank you so very much. Big Hug to you and Diego….Nicola B

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Thank you, Derryl and Diego, for your highly professional services and delightfully friendly attitude. We did enjoy both and are very grateful for your time and expertise. Hope to see more of you, when we start our new lives in Spain. Marina/Alex. xxx

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We have worked with Undiscovered Spain now on the purchase of two properties, and the sale of two. We have always had prompt, professional and energetic service and assistance from Derryl and her company and would recommend them to any prospective client. They have the necessary local knowledge and contacts to make the purchase/ sale process as easy as it can be here in Inland Andalucia, and the necessary extensive network to ensure full coverage Europe-wide. Ian and Sandra...

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We would just like to say a big THANK YOU to Undiscovered Spain for the way they handled our spanish property sale, the property had been up for sale for over two years with very little interest, within four weeks Derryl got us six viewings, one of which produced an offer which we accepted.The sale was conducted professionally, but in a friendly manner, Diego dealt with the legal side with no problems, he even dealt with the Utilities for us.Thanks for everything,…….John and Kathleen Bailey
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“Hi Derryl, We would just like to thank Diego and especially you for helping us to fulfill one of our life’s dreams.We never thought for one moment how easily it could be done but that was because we found you and Undiscovered Spain.You contacted us by phone when we first started looking, pointed us in the right direction and held our hands every step of the way.It was too almost too good to be true but with your local trusted contacts we are now the proud owners of a fabulous house.Fingers crossed all being well we will be requiring more of your help next year.We would be happy to recommend you and your company any time.

Jane and Ian D…

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“We could not be happier with the service that we received from Derryl and Diego. From start to finish the whole process was stress free and efficient, Derryl was always at the other end of the phone to answer any queries and we now have our dream home in a beautifull place. We would have no hesitation in recommending Derryl and Diego to anyone thinking of buying property in Andalucia, we may well be using their service again in the future.

Pauline M…Las Casillas

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“Late last year I reached out to Derryl to find me a vacation home in Martos Spain. Derryl responded quickly and was waiting for me when I arrived two days later. We visited several homes and with her help and suggestions I purchased a lovely house on the hill in Martos. Derryl and Diego lined everything up, provided all the legal help, including my NIE, and within weeks I had my vacation home in Southern Spain. But that wasn’t the end of their assistance. They provided someone to pick up and deliver my boxes I shipped from the USA, set up my Spanish back account, provided a contractor to renovate some things I wanted done and found me someone to watch and clean my new house when I am back in the states. When I returned in January, my keys, documents, and all the work I requested was done. They greeted me and assisted me in finding a nice garage to purchase near my house and I now consider them friends. If you want complete service and people you can trust, I highly recommend Derryl and Diego from Undiscovered Spain! .

Brian from Seattle Washington.

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“I am really glad I stumbled upon this website. Having been badly stung financially buying abroad in 2007/8.. I thought twice about buying again. Those fears were quickly forgotten and would recommend anyone to buy through Derryl and Diego. Trustworthy and honest people. Need I say more.. Read the comments left by other clients.

Peter…France…

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“The buying process for a property in Spain, according to many stories on the internet, made us almost paranoid. If you passed to believe these stories, all brokers are crooks and money wolves. At Undiscovered Spain the opposite is true! Derryl Philpot and Diego Escobar are winsome,well informed professionals. What they tell you is what you get, and even more. Their co-operation offers an extremely good combination. Derryl’s knowledge of the Spanish real estate market, translating requirements into targeted viewings and Diego’s comprehensive legalization process, state- and federal government issues, makes a purchase almost like shopping in a supermarket. We almost forgot that reliance, a desired result and pleasure, in business could go together. At Undiscovered spain this is accompanied! They also offer you their extensive network, selflessly and without obligation, for instance when you need a reliable builder or caretaker. Derryl and Diego, thanks so much for both your unremitting efforts to find and obtain our dream place in Spain.

Sincere thanks Anton Koene & Ricardo Balkhoven from The Netherlands

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“Thank you Derryl, for not giving up on us. We were looking for a long, long time and saw many, many houses. You remained helpful and engaged and eventually found us just what we wanted.”

Annie Taylor……

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“We had dreamed & planned of living in Spain for many years, having been in touch with many agents we are suitably positioned to comment on the level of service offered by Derryl & Diego at Undiscovered Spain. From our first tentative contact to the completion of our purchase, the whole process was handled smoothly & professionally. Every question was answered & every problem solved. Even when the deal was endangered when the deadline was close, Derryl was able to re-negotiate on our behalf, enabling us to complete satisfactorily. Meanwhile Diego managed all of the legalities on our behalf, all in all as close to free as is possible. An excellent service, highly recommended. We consider both Derryl & Diego as friends & have consulted with them on matters on several occasions since the completion of our purchase.

Becky and Chris Hooker

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“If you want to sell or buy a house in Andalucia, we have no hesitation in recommending a lady called Derryl Philpot who is ” Undiscovered Spain” , an Estate Agent based in Alcala La Real in the province of Jaen. From beginning to end Derryl was there to help us with the sale of our house and she actually sold the house while we were on holiday. Although there were another ten agents who had us on their “books” none put in the same effort as Derryl. So grateful thanks to her.

Tom & Anne Rooney.

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“We are grateful with the professional service given to us by Derryl, Diego ,and Undiscovered Spain . We would have no hesitation in recommending you to anyone wishing to buy or sell in rural spain, The whole process of buying our property in Martos went without a problem from the start to finish and we would like to thank you both, Diego you are a true gent , nothing was to much trouble ,from translating and sorting out the legal paperwork to giving you power of attorney and setting up direct debits for bills etc , if anyone has any doubts about buying a property give  Undiscovered Spain a call , from 2 serving police officers ,email address can be supplied by Derryl to anyone wishing to contact me ,thanks again.

Tim Farmer.

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“Hi Derryl,  We were very pleased with the professional service given to us by yourself, Diego and Undiscovered Spain in general. We would have no hesitation in recommending you to anyone wishing to buy or sell in rural Andalucia. The whole process of selling our property in Castillo de Locubin went without a hitch from the start to completion and we would like to take this opportunity to thank you and Diego for the excellent service provided.

Robin G.

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“Wow, Undiscovered Spain are a god send! Derryl and Diego are a fantastic team, they get results! We had bad experience with previous agents in Spain and Derryl and Diego stepped in and sorted everything within 2 weeks! When we’d been told it could take years! If you’re looking to buy or sell a property in Spain you can’t go wrong! Many thanks Guys!.

Samantha H….

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“We are delighted to give Undiscovered Spain the highest marks in terms of professionalism, cheerful assistance, and going the extra mile.

Pat H.

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“A Spanish/German family’s experience in Spanish/Denglish: Excelente asesoramiento. Comunicación constante y rápida. Trato amable y profesional.¡Muchísimas gracias a Derryl y Diego!

We had been looking for a house in Spain on the internet for months. Finally, we discovered Derryl’s and Diego’s “undiscoveredspain” site and were really surprised how professional and fast they are. Before viewing the house Derryl gave us so good advice. The process of buying turned out absolutely transparent and safe and in only two weeks we completed everything. Now we are happy house owners!!!

Sylke and Abel…

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“We  were warned by friends already living in Spain that the property buying process can be a long, drawn-out, hair pulling  procedure, so  it was with great trepidation that we began what we thought would be a painful beaurocratic nightmare. HOW WRONG WE WERE!!!!! From the first tentative contact with Derryl via the website, we were dealt with pleasantly, honestly, promptly and made to feel as if we were her only client! Nothing was too much trouble and we always had our worries laid to rest, however ridiculous our concerns were. Derryl has a real talent for finding the property that suits you and her local knowledge is invaluable. Diego is the consummate gentleman, always professional and dedicated to getting you the best for your budget. We would (and have already!) recommend these guys to anyone and everyone who is looking to buy in Spain.

Chris and Jane K.

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“Derryl and Diego….. what more do you need if you want to buy a house in Spain? We’ve just been handed our keys to a lovely town house at the budget end of the market, which without Derryl’s and Diego’s help would not have been possible. Firstly Derryl will listen to you, take into account not only your wish list but also you as a person, and which area would suit. A little village, a larger town or even a cortijo in the middle of no where. We actually met up with Derryl in the UK, which if you can, i would highly recommend, these things are so much easier face to face. Both she and Diego gave us lots and lots of options on property to look at, and advice on what they thought suitable and what was not worth seeing. Especially property on other web sites, that might look good on paper (or web), but you don’t always get the whole story with other web sites. Undiscovered Spain is the complete opposite. Honest, friendly and reliable. They not only found us the house we wanted at the price we could afford, but made the purchase process so easy too. Would highly recommend this team without any hesitation.

Kim and Andy, Norfolk,

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“During some time, we were looking to find a holliday house in Andalusia.
We spoke to several agencies, went visiting a lot of houses and several places, but we never really found something that pleased us totally. Some agencies even gave us information about houses , that later on we found out this information wasn’t correct…Untill one day we met ,through internet, “Undiscovered Spain”. Their website was easy to explore , beautifull pictures and complete information about the properties. So we began to mail with Derryl, the responsible lady, and explained her our wishes. She always answered our mails correctly, let us know what was possible and not, so that we kept our feet on the ground. We made several trips to Spain to meet her and she always made time for us to show us many houses , even more than we had agreed to see, so that we could get an idea of what we could have for our budget. She was always straight ahead and gave us a lot of information to help us finding our “dream house”. And that we did in October last year! Our dream came through and that with a lot of help of ” Undiscovered Spain”! We didn’t only find our Andalusian house, but also found in Derryl a good friend. So we would like to say: if you our looking for a property , you can trust ‘Undiscovered Spain’ blindly!

Ann and Luc…..Belgium

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“I have lived in Spain for the past 24 years.  I have bought 2 properties here. On both occasions a hard task as I did all the leg work, no one would even tell you what they had to offer, basically find it yourself! So I do have some experience in buying properties.  When my partner and I decided to look for a property that would fulfill our dreams, I said to him, he would need the patience of a saint and it would probably take us a year. By what I call a miracle, I found Undiscovered Spain, ticked all the boxes and the list came up.  After so many searches in other webs Undiscovered Spain had really special properties.  Contacted Derryl who could not be more helpful.  We had a small budget and lots of ideas, both of us love building and creating.  Derryl took us to see a property that suited us perfectly, lost in the middle of nowhere and most importantly, a blank canvas. Half built, our imagination simply flew….eureeeeeeeeeka!  We found our dream home! No hassle, direct and honest, taking the trouble for us to meet the builder so that we could arrange the work necessary. Derryl was fantastic.  Diego is a little gem.  Saw us through all the paperwork for which we are sooooo grateful.. Could not recommend more highly this company, for peace of mind, friendly, professional service. 

Thank you both so much.

Ana Maria V.

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“Derryl and Diego of UDS are a dynamic duo. Son trabajadores. I am an individual without a car and I had only a modest budget for  my property search, still I had a list of boxes to tick = requirements. Three words summarise my experience with this company –   they are honest, have integrity and great passion to match and deliver results. On 20 of September I arrived in Alcala La Real and stayed in a b&b. Diego drove me 40-50 kilometeres to view various properties within my budget. I chose a house in Martos it has 3 floors, lovely views and after living in London paying excessive bills for many years on a small flat, this is my new dream life now. The after service and support has been excellent whatever my question about NIE, contacts, removals, utilities, white goods, amenities all have been answered with results. I moved into my house on 14 October and want to say that I cannot recommend this agency enough if you want to live in the south of Spain, go for it! There’s a beautiful life waiting for you too.  I wish all staff at Undiscovered Spain Good Health Happiness and Prosperity to thrive and expand for all your hard work you deserve the heights.”

Dawn B.

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“We recently bought a house through Undiscovered Spain. From the outset we had nothing but help and advice from Derryl Philpot in the U.K. and Diego Escobar in Spain. The process was professional from the start with consultation between us and Derryl which meant that we maximised the time we had on our trip looking at houses we actually liked! We found a house very quickly which ticked every box in a breathtaking location in the heart of Andalucia.The buying process was straightforward with us being assisted throughout by the US team.We have kept in touch with Derryl who has helped us above and beyond her role with good advice on where to eat, and to buying wall heaters!We would have no problem in recommending their services, Derryl in particular,to anyone.

Walter and Helen G.

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“We would have no hesitation in recommending Derryl’s services and have already got other members of the family looking for property with her. Not only was she a wealth of helpful advice and hints, as we looked around a wide selection of properties , but she even managed to find exactly what we wanted on our first day of viewing with her. As for Diego we haven’t been able to thank him enough for all the work he has undertaken for us, which has been over and above anything we ever expected.

Anne W

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“The service from Undiscovered Spain was great. When I explained to Derryl over the phone what I was looking for in Spain, she understood exactly and the properties she emailed me were spot on. The viewings that were arranged were the most suitable properties for my needs. The fee included in the price of the house is a great way to do business, so I knew what I was paying upfront without any nasty extras. Diego is very reliable and very accurate, and covers all areas. He sorted out all the paperwork for the property without any fuss and therefore no stress for me! All the correspondence in between viewing the property and getting the keys was well executed and I encountered no problems whatsoever with the agency, from start to finish.”

Julia B

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“I booked my flight to spain on a whim I’d been looking at properties in spain and decided I was just going to do it. I contacted undiscovered spain and made my arrangements. Derryl and Diego were wonderful they looked after me and my cousin, with a few well chosen questions Derryl was able to understand the sort of property I was looking for and able to afford. As soon as I got to my houseI knew it was the one and put in an offer. Diego sorted out all the paperwork for me and was an absolute angel and patiently explained everything to me in English. I’m now the proud owner of a lovely house and having Spanish lessons so hopefully my overall game plan to spend half a year in spain each year is on track. None of it would have been possible without the help and support of Derryl and Diego.

Claire H.

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“Derryl has been both helpful and friendly, and we immediately got on well with her. She has a good knowledge of the Jaen/Granada area, particularly of properties which we wouldn’t have seen by other means, and went out of her way to spend time with us and find accomodation while we looked round. We have bought one of the houses she found for us, in a small and very pretty town called Luque – which we’re very pleased with and should suit us down to the ground. Diego, too, has beenefficient and pleasant- and his charges have been very reasonable. He has made a potentially stressful time very simple, and we are continuing to use his services.

Simon and Gill T

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“One cannot do any better than to look for a house in Andalucia with Derryl and Diego.  They are thoroughly professional and up front with you.  Derryl listens to your criteria and will present you with properties that you want; it is not their practice to show any old house whether you want it or not!  We sold our house through “Undiscovered Spain” and would have no hesitation in recommending or using their expertise again.”

Lisette and Brian H

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“We were lucky enough to find Derryl via the web when we were thinking about buying in Andalucia earlier this year. She took the trouble to find out what we really wanted so that we didn’t waste lots of time in looking at inappropriate properties. She has helped in loads of unexpected ways; from recommending places to stay and places to eat through to introducing us to an honest (and very reasonable!) builder. Her local contacts are excellent: our thanks to Diego Escobar, who sorted our mortgage and legal requirements and has been a real gentleman. If we decide to trade up in a few years time, we will not be looking further than Derryl for help.”

Mary and Sam

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“Brilliant, Brilliant service from Derryl and Diego on selling our house in Spain  they were both professional and thorough every step of the process, and kept us fully informed at all times.  Having such dedicated and proffesional people as these two, handling the sale made what could have been a fraught process very easy. Diego dealt with all the legal work so well it only took 30 minutes in the Notary to complete the sale, and Derryl combined a friendly and efficent sales service from start to finish, can’t praise them highly enough”

Peter and Lorraine R.

Watch this space for more to come …